WHAT IS HOOKSLOOK’S SHIPPING POLICY?
We strive to deliver your orders at your doorstep as swiftly as possible, in accordance with our Shipping Policy. You can enjoy free shipping(handling) on all your orders. Shipping(handling) charges are included in your product and can not be refunded in a certain scenario.
a. If your order is subsequently cancelled by HOOKS LOOK, we will refund your shipping charges.
b. If you return an order delivered to you, shipping charges will not be refunded.
c. If you cancel your order before it has been shipped, we will refund the shipping charges. However, if your order has been shipped, the shipping charges will not be refunded.
IS SHIPPING FREE?
Shipping is free WORLDWIDE on all items.
WILL I GET A CALL BEFORE DELIVERY IS ATTEMPTED?
The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address. If you are not reachable at that moment, we may deliver your package at your mailbox and notify you via an email.
I WAS NOT HOME WHEN THE COURIER PERSON TRIED TO DELIVER THE PACKAGE. HOW CAN I GET MY ORDER NOW?
The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you. Even if you are unreachable/unavailable to receive the package then the courier person will deliver your package at your mailbox.
WHY IS THE DELIVERY TIME DIFFERENT FOR DIFFERENT PRODUCTS?
Product(s) are shipped from different warehouses. Because of this, the delivery time is different for multiple products (s).
CAN I EXPECT A DELIVERY ON ALL DAYS OF THE WEEK?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive at the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance travelling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.
In a situation where the customer has provided the wrong address while placing the order and the package couldn’t be delivered, there can be the following scenarios:
a. We will assist you in finding your package if it is at the nearest post office or somewhere at the courier service provider. The customer can collect the package if it is found.
b. If the package is returned due to the wrong address issue, then;
i. If the customer asks for a reshipment, the shipping(handling) fees will be charged by the customer apart from the amount which the customer has already been paid.
ii. If the customer asks for a refund, the shipping(handling) fees will be deducted and rest of the amount will be refunded on the same payment mode from which the customer has made the transaction.
Please see our refund and return policy for when these might be applicable to shipping situations.
IF A USER RAISES A COMPLAINT about PARTIAL ITEM/PARTIAL ORDER :
The Users is supposed to claim for pilferage within 30 days of delivery failing which the claim will not be entertained. An Email will be sent seeking/providing the following information:
Short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and another box (If any)(Try to cover the sides which look tampered/damaged as per the Users)
The refund/reshipment for orders will be done after investigation.
The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
a. Users fail to provide adequate information about case
b. Users fail to provide snapshots of the packet and box(if any)
c. If an opened delivery was received, pilferage claims must be made the same day
d. Users must not dispose of the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
THE DELIVERY TIME COMMITTED FOR MY ORDER IS OVER NOW. WHAT DO I DO?
We suggest you write to us on care@hookslook.com and we will contact you with a possible solution at the earliest.